One price for every conversation.
Everything included.

Frequently asked questions

How is pricing determined?✕

One meter: the conversation. Each plan is a prepaid block of conversations at the plan rate plus the services that come with it. Additional conversations bill at the plan rate, and the rate never rises above it. Every plan includes every capability. Plans differ by included volume, connected stores or helpdesks, integration work, and how much of Aide's team you get. Annual plans are 20% off with the year of conversations pooled, so peak months draw from the pool.

What counts as a conversation?✕

A billable conversation is one customer-initiated thread on a connected channel that contains at least one genuine inbound customer message and that Aide processed: classified into your Intent Map and then answered, drafted, routed, acted on, or handed to your team with context. It is counted once per thread no matter how many messages or actions it contains. A thread that resumes after 72 hours of customer silence counts as a new conversation. Never billable: spam, phishing, bounces, and other automated inbound; threads with no inbound customer message; internal notes and side conversations; duplicate or merged threads; follow-ups within 72 hours on the same thread; hand-offs and escalations; test, sandbox, and Agent Simulator traffic; and threads Aide could not process because of an outage or integration failure on our side.

What do you never charge for?✕

Team seats, security features, testing, QA, removing our branding, the customer-facing surface, seeing your usage, a customer's silence, a hand-off to your team, and spam. A conversation that moves from Aide to a person is still one conversation, never a second charge.

What happens when I go past my included conversations?✕

Additional conversations are billed at your plan rate on the next invoice. On Shopify, your subscription carries a spending cap you can see and adjust, defaulting to three times the plan fee. At 80% of the cap Aide notifies you. At the cap Aide keeps working for seven days and asks you to raise the cap or move up a plan. No silent charges, no hard stop. Off Shopify, the same mechanics run through Stripe with a spending alert. Unused included conversations roll forward for two months on monthly plans, and annual pools roll into the next term when you renew on the same or a larger plan.

How does the free trial work?✕

Every plan starts with 14 days free with every capability on and up to 250 conversations, card on file through Shopify billing or Stripe. There is no free plan. Monthly plans also carry a 30-day money-back on the first payment, no questions. Not on Shopify? Book a demo and we set up your trial through Stripe.

What is the guarantee?✕

Tested before it acts, auditable after. No intent goes fully agentic without passing the Agent Simulator on your own conversations. Every billed conversation has an Action Trace entry, and a conversation you cannot audit is not billed.

Which channels and integrations are supported?✕

Aide is text-first and helpdesk-native: every text channel your connected helpdesk carries (email, chat, SMS, WhatsApp, social) plus Aide Chat on your site, store, or app. Connectors for Shopify, WooCommerce, Zendesk, Front, Gorgias, and Salesforce are on every plan. Growth includes one custom integration built for you; Scale and Enterprise scope more. Voice is not offered.

What does Enterprise include?✕

Enterprise is a committed conversation volume on an annual or multi-year agreement, priced to your scale with a rate that steps down as volume grows. It includes a named team, executive business reviews, the full security package at no uplift, a 99.9% SLA with service credits, a multi-year rate lock with renewal capped at 5% or CPI, a 15% burst allowance at the committed rate, and standard terms covering no training on your data, a sub-processor list, free export, 90-day model deprecation notice, a kill switch, and audit rights.

How quickly can we be live?✕

Most teams are live within days, not months. Growth and above get a dedicated implementation engineer, and a fully configured, optimized deployment typically takes one to two weeks.

What ROI should we expect?✕

Use the ROI calculator above to model your specific scenario. Typical results: 60% to 80% of conversations resolved automatically, 30% or more efficiency gain on agent-assisted conversations, and measurable cost-per-resolution improvement within the first 90 days.