Aide AI
for Gorgias

Add a powerful AI layer on top of Gorgias. Connect your Shopify or WooCommerce store to get AI agents that resolve tickets using real order data, verified courier tracking, and scenario-based precision that goes beyond native Gorgias automation.

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Add to Gorgias

What Aide adds to Gorgias

Advanced AI that Gorgias alone doesn't offer

Aide extends Gorgias with scenario-based AI agents, deep e-commerce data conditions, direct courier tracking, and a custom topic taxonomy trained on your tickets.

Scenario-based AI Agent

Define precise conditions — topic, order status, shipment state, destination country — and Aide only responds when all conditions are met. No guesswork.

Direct courier tracking

Aide queries UPS, FedEx, DHL, and other carriers directly for real-time shipment status. No other platform does this.

Custom topic classification

Aide trains a classifier on your ticket data to detect topics like WISMO, returns, cancellations — automatically and accurately.

AI drafts as internal comments

AI-generated responses are posted as internal comments in Gorgias for agents to review, edit, and send.

E-commerce conditions

Automate with data from your store and carriers

When you connect Shopify or WooCommerce alongside Gorgias, Aide unlocks powerful e-commerce conditions for building automations.

Order exists

Check if the customer has an active order before AI responds.

Order created time

Automate based on when the order was placed — set modification windows.

Shipment status

In transit, delivered, exception, or label created — from the carrier directly.

Destination country

Apply country-specific shipping policies and automations.

Tracking last updated

Detect potentially lost or delayed shipments automatically.

Tracking company

Create different workflows per carrier — UPS, FedEx, DHL, and more.

How it works with Gorgias

Aide works alongside Gorgias, not instead of it

You keep using Gorgias as your helpdesk. Aide adds an AI layer that reads your tickets, pulls store data, and takes action — all without changing your existing workflow.

Ticket import & analysis

Aide imports your Gorgias tickets to train topic classification and understand your support patterns.

AI replies or internal drafts

Configure AI to reply directly to customers or post drafts as internal comments for agent review.

Gorgias fields as conditions

Use Gorgias ticket tags, statuses, and custom fields as scenario conditions alongside e-commerce data.

Escalation with context

When AI can't resolve, tickets are escalated to agents with full order context and an explanation of why.

Pair with your store

Gorgias + Shopify or WooCommerce, fully connected

Aide acts as the bridge between your helpdesk and your store. Connect both, and every ticket arrives with real customer data.

Shopify

Orders, products, customers, and live tracking data flow into every Gorgias ticket.

WooCommerce

Full order and product sync from your WordPress store, with the same powerful automation conditions.

Custom platforms

If you use a custom e-commerce platform or ERP, Aide supports custom API integrations.

Common automations

Resolve your highest-volume tickets in Gorgias

These are the tickets eating up your agents' time. Aide handles them automatically with verified data.

Where is my order?

Instant resolution with real tracking data from couriers.

Address changes

Update in Shopify if within the modification window, explain if not.

Order cancellations

Check fulfillment status and process or escalate accordingly.

Returns & refunds

Surface your return policy and check order eligibility automatically.

Product questions

Answer availability, sizing, and pricing from your synced catalog.

Shipping policies

Destination-specific timelines and carrier-based response logic.

Smarter AI for Gorgias
powered by your store data

Frequently asked questions

How is Aide different from Gorgias's built-in AI?

Aide adds scenario-based AI with deep e-commerce conditions (order status, shipment state, destination country, carrier), direct courier tracking integration, custom topic classification trained on your data, and the ability to take actions in your store. It's a precision layer that goes beyond keyword-based rules.

Does Aide replace Gorgias?

No. Aide works alongside Gorgias. You keep using Gorgias as your helpdesk while Aide handles AI automation, topic classification, and advanced e-commerce workflows.

How does Aide deliver AI responses in Gorgias?

Aide can either send AI replies directly to customers or post AI-generated drafts as internal comments visible only to agents, who review, edit, and send them.

Do I need Shopify or WooCommerce too?

For e-commerce automation, yes — connecting your store unlocks order data, product knowledge, and tracking conditions. Aide works with Shopify, WooCommerce, and custom platforms.

Can I use both Aide and Gorgias automations?

Yes. Aide's scenario-based automations complement Gorgias's existing rules. Use Gorgias for simple routing and Aide for data-driven, AI-powered responses and actions.

What does setup look like?

Install the Aide app in Gorgias, connect your store, and our team guides you through configuring topics and scenarios. Most teams are live within days.

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Are you ready?