Aide AI
for Shopify

Connect your Shopify store to unlock AI support powered by real customer data. Aide pulls orders, products, and live tracking to resolve tickets in seconds — and takes actions like address changes, order holds, and cancellations directly in Shopify.

Automatic data retrieval

Every ticket arrives with full context

When a customer opens a ticket, Aide instantly retrieves their information from Shopify using their email, phone number, or order ID. No manual lookups.

Customer profiles
Contact information, order history, and lifetime value — pulled automatically.
Complete order details
Line items, variants, quantities, pricing, payment status, and fulfillment info for every order.
Product catalog
Descriptions, sizes, colors, prices, SKUs, and stock status — imported and kept in sync.
Live tracking from couriers
Real-time shipment status from UPS, FedEx, DHL, USPS and more — verified directly with carriers, not stale Shopify data.

E-commerce scenario conditions

Build automations with real order data

Aide's scenario conditions go far beyond simple keyword matching. Automate based on actual order and shipment state from your Shopify store and connected couriers.

Order exists
Check if the customer has an active order before responding.
Order created time
Automate based on when the order was placed — e.g. within a 4-hour modification window.
Tracking exists
Whether a shipping label has been created for the order.
Shipment status
In transit, delivered, exception, or label created — from the courier directly.
Tracking last updated
Detect stale or potentially lost shipments based on when tracking was last updated.
Destination country
Apply country-specific shipping policies and response logic.
Tracking company
Create different workflows for UPS, FedEx, DHL, USPS, and other carriers.
Tracking begun
When the shipment actually started moving — distinct from label creation.

AI that takes actions

Resolve tickets, not just respond to them

Aide doesn't just send replies — it executes changes in your Shopify store automatically, based on your scenario conditions.

Update shipping addresses
Modify addresses on eligible orders before fulfillment.
Put orders on hold
Pause fulfillment instantly when changes are needed.
Cancel orders
Process cancellations within the modification window.
Apply tags & notes
Tag orders and add notes for your fulfillment team.
AI replies with real data
Responses include actual order status, tracking links, and delivery estimates.
Smart escalation
When AI can't resolve, it hands off to humans with full context.

Direct courier integration

Verified tracking data no other platform offers

Aide integrates directly with shipping carriers to pull real-time, verified tracking status. This means your customers get accurate delivery information — not the stale data that sits in Shopify after a label is created.

Real-time status
Live shipment updates from the carrier — in transit, out for delivery, delivered, exception.
Multiple fulfillments
Orders with split shipments are tracked individually across different carriers.
Exception detection
Automatically identify lost, returned, or delayed packages before customers ask.

Works with your helpdesk

Shopify + your inbox, fully connected

Aide bridges your Shopify store to your support inbox. All your Shopify data is available whether you use Zendesk, Front, or Gorgias.

Zendesk
AI Agent and Agent Panel with full Shopify context in every ticket.
Front
AI-powered drafts and sidebar context with order data in every conversation.
Gorgias
AI Agent replies and automated internal comments with customer data.

Your Shopify data powers
every customer interaction

Frequently asked questions

How does Aide connect to Shopify?
Install Aide from the Shopify App Store. It imports your product catalog, syncs orders in real time, and connects to couriers for live tracking. Setup takes minutes, not days.
What data does Aide pull from my store?
Customer profiles, complete order details with line items and variants, fulfillment and shipping status, tracking information verified with couriers, and your entire product catalog with pricing, stock levels, and SKUs.
Can Aide take actions in Shopify?
Yes. Aide can update shipping addresses, put orders on hold, cancel orders, and apply tags — all automatically based on your scenario conditions and within the time windows you define.
How is courier tracking different from Shopify tracking?
Shopify stores the tracking number but doesn't always have the latest status. Aide queries carriers like UPS, FedEx, and DHL directly for real-time shipment status, giving your customers accurate, up-to-date delivery information.
Which helpdesk do I need?
Aide works with Zendesk, Front, or Gorgias. Your Shopify data is used to power AI responses and agent assist features regardless of which inbox platform you use.
Does Aide support multiple Shopify stores?
Yes. You can connect multiple stores and Aide will route tickets and apply the correct products, policies, and automations per store.
Book demo

Are you ready?

Start your automation journey

Guided implementation

We'll guide you throughout the process to ensure you achieve your automation goals

Enterprise security

Safe and compliant systems to keep your data safe with SOC 2 certification plus GDPR and HIPAA compliance

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